Coverage note
UX Maps: Glossary
Read the original at Nielsen Norman Group
Read “UX Maps: Glossary” at Nielsen Norman Group →Machine-written summary. The paragraph and the list below were written by a language model reading Nielsen Norman Group's article, not by Awesome B2B Design's editors, and they describe that article rather than add to it. (model: @cf/ibm-granite/granite-4.0-h-micro) The original, linked above, is the actual reporting.
This glossary from the Nielsen Norman Group defines various UX maps, explaining their purposes, differences, and when to use each one. Understanding these maps is crucial for UX practitioners to synthesize research, align stakeholders, uncover gaps, and plan future work effectively.
What Nielsen Norman Group reported
- UX maps are visual representations of experiences, processes, or systems to help teams build shared understanding
- Maps like affinity diagrams, asset maps, and journey maps serve different purposes and should be chosen based on project goals
- Common UX maps include user flow, scenario map, service blueprint, and experience map, each with specific uses and visualizations