Empathy Mapping: The First Step in Design Thinking
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
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Saturday, October 3, 2026
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Browse the archiveThe New Big Ball of Mud: Why Agentic AI Systems Turn Fragile
AI makes building nearly free, so users grow agentic systems piecemeal into fragile messes they no longer understand.
Read the summaryDesign’s consensus was AI’s first casualty
The same evidence about AI is being read two opposite ways, leaving designers to choose without a clear consensus to lean on. Continue reading on UX Collective
Midsize brewers shake up marketing strategies as Americans drink less
Nonalcoholic beer is on an upswing, while midsize and craft breweries are feeling the effects of a changing consumer landscape.
CMOs in a ‘pressure cooker’ as tenure shrinks, demands multiply: study
Over a quarter of marketers hired this year have AI-ready skill sets versus 9% of CMOs who have been in the role for over four years.
Federal pressure may force design education to rethink its identity
Why an earnings test raises uncomfortable questions about art, professional practice, and the value of a degree. Image source: Adobe Stock The Price of a Degree The federal government has decided to ask a question higher education has long avoided. What is a…
Here’s how to help employees make sense of change
Employees embrace change when they understand it and have a voice in it. Linjuan Rita Men studies how organizations communicate with their own employees, and she’s one of the leading voices in the field. A professor of public relations and director of…